Delivery Information

Thank you for shopping with us. We are committed to ensuring your chosen items reach you with the care and attention you deserve. This section outlines our delivery processes, options, and commitments to help you understand every step of the journey from our inventory to your doorstep.

Our Delivery Promise

Our primary goal is to provide a seamless, reliable, and transparent delivery service. Every order is handled with precision, from the moment you click “purchase” to the final delivery confirmation. We partner with trusted logistics providers to ensure your parcels are transported safely and efficiently. While delivery timelines can vary based on your location and selected service, we strive to process and dispatch all orders promptly from our fulfillment centers. You will receive detailed tracking information as soon as your order is on its way, allowing you to monitor its progress in real-time.

Order Processing & Dispatch

Once your order is confirmed, our team springs into action. We carefully pick, check, and package your items in our protective, branded packaging to guarantee they arrive in perfect condition. Our standard processing time is clearly stated during checkout and may be extended slightly during promotional periods or holidays. We work diligently to minimize any delays. Once dispatched, your order is entrusted to our courier partners. The tracking link provided will be your window into the delivery process, offering updates at key stages.

Delivery Options & Flexibility

We offer a range of delivery options to suit your needs. During checkout, you will be able to select the service that best aligns with your requirements, whether you prioritize speed or economy. For those needing more control, we provide services that allow you to specify preferred delivery days or redirect parcels to a convenient collection point. We understand that circumstances change, so we also offer options to reroute your delivery after dispatch where possible, subject to the courier’s capabilities. Please note that someone may need to be available to receive the delivery at the chosen address for most services.

International Deliveries

We are delighted to serve customers across the globe. International orders are subject to customs declarations and may be liable for import duties and taxes, which are the responsibility of the recipient and are not included in our delivery charges. These charges vary by country and are determined by local authorities. We declare the accurate value of all items as required by international shipping regulations. Delays in customs are unfortunately outside of our control, but we ensure all necessary documentation is accurately completed to facilitate a smooth clearance process.

Receiving Your Order

Upon delivery, we recommend inspecting your parcel promptly. If the packaging appears significantly damaged, please note this with the courier at the time of delivery if possible. Should any items be incorrect, damaged, or missing, please contact our Customer Care team immediately. We will guide you through the simple resolution process, which may include arranging a return or replacement in accordance with our Returns Policy. Your satisfaction is our utmost priority.

Sustainable Delivery Initiatives

We are actively working to reduce the environmental impact of our deliveries. This includes optimizing packaging to use recyclable and reduced materials where possible, without compromising the protection of your items. We also consolidate shipments and work with logistics partners who share our commitment to sustainability, investing in cleaner transportation methods and carbon offset programs.

Need More Assistance?

We hope this information provides a clear overview of our delivery services. For any further questions not covered here, our dedicated Customer Care team is ready to assist. You can find more details on returns, specific service levels, and other related topics in the relevant sections of our website.

We truly appreciate your trust in us and look forward to delivering your style directly to you.