Frequently Asked Questions (FAQs)
Welcome to our online boutique. We are delighted to assist you in finding the perfect addition to your wardrobe. Below, you will find answers to some of the most common questions we receive about shopping with us.
About Our Products
What kind of products do you offer?
We specialize in timeless, sophisticated womenswear and accessories. Our curated collection focuses on exceptional design, premium fabrics, and elegant silhouettes suitable for a variety of occasions. From statement dresses and tailored separates to essential knitwear and refined accessories, each piece is selected for its craftsmanship and attention to detail.
How can I be sure of the quality and authenticity of the items?
We are committed to offering only genuine, first-quality products. Every item in our collection is sourced directly from authorized partners. We closely inspect all goods to ensure they meet the high standards of design, material, and construction that our customers expect.
How do I determine the right size for me?
To help you find the best fit, we provide a detailed size guide for each item on its product page. We recommend taking your measurements and comparing them carefully to our guide, as sizing can vary between different styles and fabrics. If you are between sizes or have specific questions about the fit of a particular garment, our customer service team is happy to provide guidance based on the product’s characteristics.
Ordering & Shopping
How do I place an order?
Browsing and purchasing on our site is simple. Select your desired items and sizes, add them to your shopping bag, and proceed to our secure checkout. You will be guided through each step to confirm your order, shipping details, and payment. You will receive an order confirmation via email once your purchase is complete.
What payment methods do you accept?
We accept all major credit and debit cards. Our checkout process is secured with advanced encryption technology to ensure your payment information is protected.
Can I modify or cancel my order after placing it?
We begin processing orders promptly to ensure fast dispatch. Therefore, we are unable to modify or cancel an order once it has been placed. Please review your order and shipping information carefully before completing your purchase.
Shipping & Delivery
What are my delivery options?
We offer several reliable shipping methods to suit your needs. The available options will be presented during checkout, along with any associated costs and estimated delivery timeframes.
Do you ship internationally?
Yes, we deliver to numerous countries worldwide. During checkout, you can select your country to see specific shipping options and any applicable regulations for your region.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. We offer a straightforward return policy for items in new, unworn condition, with original tags attached, and in their original packaging. Please initiate your return within the specified period from the delivery date.
How do I return an item?
To start a return, please visit the Returns section of our website. You will need your order number and email address. Follow the instructions to generate a return authorization and a prepaid returns label, where applicable. Once we receive and inspect your returned item, we will process your refund to the original payment method.
Can I exchange an item for a different size or color?
To ensure you receive your desired item as quickly as possible, we recommend returning the original item for a refund and placing a new order for the preferred size or color. This is typically the fastest method, as it secures the new item immediately while your return is being processed.
Care & Services
How should I care for my garment?
Care instructions are located on the label inside each garment. We strongly recommend following these guidelines to maintain the beauty, shape, and color of your item for years to come. For specific concerns, such as stain removal or storage, we advise consulting a professional cleaner.
Do you offer any styling advice?
Our website’s editorial content and lookbooks are designed to provide inspiration and styling tips for our collections. We believe in creating versatile pieces that can be mixed, matched, and accessorized to reflect your personal style.
Who can I contact for further assistance?
For any questions not covered in this FAQ, please reach out to our dedicated customer service team through the contact form on our website. We are here to help and strive to respond to all inquiries promptly. Thank you for choosing us for your wardrobe essentials.