Returns Information

We want you to be completely delighted with your purchase. If for any reason you are not satisfied, we offer a straightforward returns process to ensure your experience remains positive and hassle-free.

Our Returns Policy

We stand behind the quality and craftsmanship of our products. You may return items that are in their original, unworn, unwashed, and undamaged condition, with all original tags and packaging intact. This includes all garments, accessories, and footwear. For hygiene reasons, we are unable to accept returns on certain delicate items unless they are faulty; please check the product description at the time of purchase for specific details.

How to Initiate a Return

To begin the return process, please visit our website and navigate to the dedicated returns section within your account or the main footer menu. You will need your original order number and the email address used to place the order. Following the step-by-step instructions will generate your authorization and the necessary documentation. All returns must be accompanied by this completed documentation to be processed efficiently.

Items must be securely packaged in their original packaging where possible, or in a suitable alternative to prevent damage in transit. We strongly recommend using a trackable shipping service for your protection, as we cannot be held responsible for parcels lost or damaged during their return journey to us.

After We Receive Your Return

Once your return is received and inspected at our warehouse, we will send you a notification email. Our team will carefully check the items to ensure they meet our returns conditions. Upon approval, your refund will be processed automatically to the original method of payment used during checkout. Please note that the time it takes for the refund to be reflected in your account can vary depending on your card issuer’s policies.

Exchanges

Currently, we do not offer direct exchanges. If you wish to receive a different size, color, or item, we recommend returning the original item for a refund and placing a new order on our website. This process is often the fastest way to secure the desired product, as it ensures immediate availability.

Faulty or Incorrect Items

Your satisfaction is our priority. In the rare event that you receive an item that is faulty, damaged, or not what you ordered, please contact us immediately via the returns portal on our website. We will gladly cover the return costs for these items and will expedite a full refund or a replacement, according to your preference. Please provide photographs of the fault or discrepancy to assist us in resolving the issue as quickly as possible.

Gifted Items

If you have received an item as a gift and would like to return it, a different process applies. We can offer you a refund in the form of a store credit voucher upon the successful inspection of the returned item. You will need the original order number from the gift giver to proceed; if you do not have this, please contact us through the website for further assistance.

Important Considerations

We process returns in the order they are received. During peak periods, such as after major holidays or sales events, processing times may be slightly longer. Your patience during these times is greatly appreciated.

Please be mindful that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., a faulty or incorrect item). We advise retaining your proof of postage until the return is fully completed.

This policy is designed to be fair and transparent. By placing an order with us, you acknowledge and agree to the terms outlined above. We reserve the right to refuse a return or apply a deduction if an item is returned used, damaged, or without its original tags, in line with consumer rights regulations.

Thank you for shopping with us. We are committed to providing you with beautiful, designer products and a seamless customer experience from start to finish.